Frequently Asked Questions
Everything you need to know about your Spotlight Oral Care order.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping times vary between 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. For hygiene reasons, we cannot accept returns on items that have been opened or used unless they are faulty.
Are your products safe for sensitive teeth?
Yes, our products are professionally formulated by dentists to be effective yet gentle, specifically designed to minimize sensitivity during whitening and cleaning.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products vegan and cruelty-free?
Absolutely. We are proud to be a PETA-approved brand, ensuring that none of our products or ingredients are tested on animals and are 100% vegan-friendly.